BUFFER TRENOUTH PHYSICAL THERAPY AND WELLNESS

PRIVACY POLICY

Last Updated: April 2026

1. INTRODUCTION

Buffer Trenouth Physical Therapy and Wellness ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

By using this website, you agree to the terms of this Privacy Policy.

2. INFORMATION WE COLLECT

We may collect the following types of personal information:

  • Contact information: Name, email address, phone number, and mailing address

  • Appointment information: Details related to your scheduled services, including intake information and files you upload

  • Payment information: Processed securely through our third-party payment providers; we do not store payment card data

  • Website usage data: Browser type, device information, IP address, pages visited, and referring URLs

  • Form submissions: Any information you submit through contact forms, intake forms, or registration forms on our website

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Schedule and manage your appointments

  • Send appointment confirmations, reminders, and follow-up communications

  • Respond to your inquiries

  • Send marketing or promotional communications (only with your consent)

  • Improve and maintain our website and services

  • Comply with applicable legal obligations

4. COOKIES AND TRACKING

This website uses cookies and similar technologies to support functionality and analyze site performance.

  • Required cookies are always active and are necessary for the website to function properly.

  • Analytics cookies are only activated when you acknowledge our cookie banner. These help us understand how visitors interact with our site.

For more information on cookies used by our hosting platform (Squarespace), please visit: https://support.squarespace.com/hc/en-us/articles/360001264507

5. EMAIL COMMUNICATIONS

We may send marketing and informational emails. You may unsubscribe at any time by clicking the unsubscribe link at the bottom of any email. Your contact information is shared with our email marketing provider, GoHighLevel, solely for the purpose of sending communications on our behalf.

6. SMS AND TEXT MESSAGE COMMUNICATIONS

With your consent, we may send text messages to the phone number you provide, including appointment reminders, confirmations, updates, and, if separately opted into, marketing and promotional messages.

  • Message frequency may vary.

  • Message and data rates may apply.

  • Reply HELP for help or STOP to opt out at any time.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

7. SCHEDULING

When you schedule an appointment through our website, we collect your name, email address, phone number, and relevant appointment details. This information is shared with our scheduling service provider (PT Everywhere) for the purpose of providing online booking services.

8. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

  • Website hosting (Squarespace)

  • Email marketing (GoHighLevel)

  • Appointment scheduling (PT Everywhere)

  • Payment processing

All third-party providers are required to handle your data in accordance with applicable privacy laws. We do not share your information with affiliates or third parties for their own marketing purposes.

9. DATA SECURITY

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. All data transmitted through our website is encrypted via HTTPS.

10. YOUR RIGHTS

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information, subject to applicable legal requirements

  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at melissa@buffertrenouthphysicaltherapy.com.

11. THIRD-PARTY LINKS

This website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.

12. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of the website after any changes constitutes your acceptance of the updated policy.

13. CONTACT INFORMATION

For questions or concerns about this Privacy Policy, please contact:

Buffer Trenouth Physical Therapy and Wellness melissa@buffertrenouthphysicaltherapy.com

Cambridge Location: 552 Massachusetts Ave, Cambridge, MA 02139

Jamaica Plain Location: 342 Centre Street, Jamaica Plain, MA 02130